Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
We are a small family owned business who found a product that we really believe in. As we find other products we can rely on we will add them to our website.
Product Warranty Information
All products sold by us carry a manufacturer’s warranty. We do not express or imply any warranty. All warranties are the responsibility of the manufacturer. If you feel you have a warranty issue please refer to the information packaged with the product and contact Poolvergnuegen directly at Tel (707) 566 0400. They are very knowledgeable and super friendly. Most issues are system (pump filter) related and they can be resolved in a matter of minutes by the knowledgeable staff at Poolvergnuegen.
Free Shipping Policy
PoolCleaners are shipped FREE in the continental USA (Note Alaska, Hawaii and Puerto Rico shipping will have to be added as the shipping charges to those states/territories are exorbitant). At this moment we do not ship worldwide, however you are free to email us and ask. The free shipping of the cleaners is via DHL, UPS or FedEx Ground. The shipping fee orders under $100 are $9.99 (flat fee irregardless of how many parts are in the order). Orders $100 or more are automatic free shipping.
Wrong Item was Shipped
If we ship the wrong item by accident please contact us at help@thepoolcleanershop.com or via the live chat button and we will promptly exchange it for the right product if it is returned undamaged within 15 days from the date of your receipt of the product. We will of course pay for return shipping.
Returns
Non defective product require an RMA (return merchandize authorization) which is gotten from us, with out an RMA any return shipments will be refused. This RMA must be clearly written onto the outside of the box. There is a 20% ($25 minimum) restocking fee, original shipping, return shipping for products that are returned and are not defective. The product must be in original packaging with all the applicable parts, in sellable condition and the return freight will be paid by the buyer.Since we can not know if your entire system is up to snuff so we can not be responsible for products that may not be compatible or work with your system. The majority of issues where the product may not work or work as desired it is not due to the product being defective but the system having a problem. We always recommend that you either contact us or the manufacturer with any questions to determine if the product is appropriate for your system. Once a cleaner has been in your pool we can no longer sell it as a new cleaner much the same way as once you take a bite out of a pie it can no longer be sold. Returns and exchanges will not be accepted after 30 days after you have received the product(s). Any damage in shipping must be reported within 3 days of receipt.
Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of thepoolcleanershop.com. The collective work includes works that are licensed to thepoolcleanershop.com. Copyright 2003, thepoolcleanershop.com ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with thepoolcleanershop.com or purchasing thepoolcleanershop.com products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with thepoolcleanershop.com or to purchase thepoolcleanershop.com products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by thepoolcleanershop.com. You further agree not to change or delete any proprietary notices from materials downloaded from the site. If you feel we have used any of your intellectual property (copyright infringement) in any way please contact us immediately.
Trademarks
All trademarks, service marks and trade names of thepoolcleanershop.com used in the site are trademarks or registered trademarks of thepoolcleanershop.com
Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, thepoolcleanershop.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. thepoolcleanershop.com does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. thepoolcleanershop.com does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
thepoolcleanershop.com shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if thepoolcleanershop.com has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Typographical Errors
In the event that a thepoolcleanershop.com product is mistakenly listed at an incorrect price, thepoolcleanershop.com reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. thepoolcleanershop.com reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, thepoolcleanershop.com shall issue a credit to your credit card account in the amount of the incorrect price.
Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by thepoolcleanershop.com without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Notice
thepoolcleanershop.com may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to thepoolcleanershop.com.
Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of thepoolcleanershop.com products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of thepoolcleanershop.com products) must be commenced within one (1) year after the claim or cause of action arises. thepoolcleanershop.com's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. thepoolcleanershop.com may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a thepoolcleanershop.com or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Participation Disclaimer
thepoolcleanershop.com does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, thepoolcleanershop.com is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, thepoolcleanershop.com reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to thepoolcleanershop.com in its sole discretion.
Indemnification
You agree to indemnify, defend, and hold harmless thepoolcleanershop.com, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
Third-Party Links
In an attempt to provide increased value to our visitors, thepoolcleanershop.com may link to sites operated by third parties. However, even if the third party is affiliated with thepoolcleanershop.com, thepoolcleanershop.com has no control over these linked sites, all of which have separate privacy and data collection practices, independent of thepoolcleanershop.com. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, thepoolcleanershop.com seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
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